Maurices Return Policy: A Complete 2026 Guide to Refunds, Exchanges, and Mail Returns

If you’ve ever bought a pair of jeans from maurices and gotten home to find they don’t fit right, you’re not alone. The good news is that the Maurices return policy is one of the more forgiving policies in fashion retail and understanding it can save you time, money, and a trip back to the mall for nothing.

In short: maurices accepts returns anytime, with no fixed deadline, as long as you have your original receipt or order number and the item is in resellable condition. That’s different from most clothing retailers, which usually cap returns at 30, 60, or 90 days. Below, we’ll walk through exactly how refunds, exchanges, mail returns, and special cases (like evsie™, Afterpay, and PayPal orders) work, based on maurices’ own customer service pages.

Maurices Return Policy at a Glance

Maurices lets customers return most items at any time, in-store or by mail, as long as they have proof of purchase. There’s no countdown clock ticking the day you walk out of the store. That single detail is what makes the maurices return policy stand out from competitors that force you to return items within a month.

Policy Detail	Maurices Rule
Return window	No set time limit; anytime with proof of purchase
Proof of purchase	Original receipt or order number
No receipt?	Merchandise credit at current price
In-store return fee	Free
Mail return fee	$6.95 (deducted from refund)
Refund method	Original form of payment (or credit for no-receipt returns)
Exchanges online	Not available; must go to a store or return and reorder
evsie™ items	Final sale, no returns or exchanges
Worn/damaged items	May be refused

How Long Do You Have to Return an Item to Maurices?

There is no strict return deadline. Maurices’ own returns page states that the company happily accepts returns anytime with your original receipt or order number. This is worth calling out because a number of third-party blogs and coupon sites still advertise a “30-day return window” for maurices.

That figure appears to be outdated or simply incorrect it does not match what maurices currently publishes on its official customer service pages. If you’re relying on an older article that mentions a 30-day cutoff, don’t let it stop you from trying a return well past that point. Bring your receipt or order number, and the store or online return portal should process it.

That said, “no time limit” doesn’t mean “no conditions.” The item still has to look and feel like something maurices can put back on the shelf more on that below.

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What You Need for a Maurices Return

Before you head to a store or start an online return, gather these:

• Your original receipt (paper or digital) or online order number
• The item itself, unworn and undamaged
• Original tags, if they came with the item
• Original packaging, if the item was purchased online

If you bought the item online, your order number is on the package address label, the packing slip, your order confirmation email, or your account at maurices.com.

Don’t have a receipt or order number? You can still return the item maurices will issue a merchandise credit for the item’s current selling price rather than a full refund to your original payment method.

How to Return an Item In-Store

Returning to a physical maurices location is generally the fastest and cheapest way to get your money back.

1. Bring the item along with your original receipt or order number.
2. Bring the original packaging if you ordered online.
3. Visit the customer service counter and hand everything to an associate.
4. Choose your outcome a refund to your original payment method, store credit, or an exchange.

In-store returns don’t come with any shipping or restocking fee, which makes them the better option whenever a store is nearby.

One important limit: items bought in a physical maurices store cannot be shipped back to the online warehouse. If you bought it in-store, it needs to go back to a store not through the online returns portal.

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How to Return an Item by Mail

If you bought the item online and can’t get to a store, maurices offers a straightforward mail return process through its Expedited Returns Portal.

1. Go to the online Returns Portal and enter your order number.
2. Select the item(s) you want to return.
3. Print the prepaid return shipping label the portal generates.
4. Pack the item in its original packaging if you still have it.
5. Drop off the package at the designated carrier.
6. Wait for processing once maurices receives and inspects the return, your refund is issued.

A flat $6.95 return shipping fee is deducted from your refund for mail returns. There’s no way around this fee for standard returns, so if you’re near a maurices store, an in-store return will save you that money.

Maurices Exchange Policy

Maurices keeps exchanges simple, but only in one place: the store.

• In-store exchanges are available for items bought either online or in-store. Just bring your receipt or order number.
• Online exchanges are not processed through the warehouse. If you want a different size or color and can’t reach a store, you’ll need to return the original item through the online returns process and place a brand-new order for the item you actually want. Keep in mind you’ll pay shipping and handling on that new order.

If you’re near a store, exchanging in person is almost always the more convenient route since it happens on the spot without extra shipping costs.

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Items That Cannot Be Returned

A few categories fall outside the standard maurices return policy:

• evsie™ items — the entire evsie™ line is final sale and cannot be returned or exchanged, no exceptions.
• Visibly worn or damaged items — maurices can refuse a return if the item shows clear signs of wear, damage, or suspected fraud or abuse.
• Panties — cannot be returned once the tag has been removed.
• Swimsuits — cannot be returned once the hygienic liner has been taken out.
• In-store purchases mailed to the warehouse — these will not be accepted; they must go back to a physical store.

Returns for Afterpay and PayPal Orders

Afterpay purchases:

• You can return the item in-store, but you’ll only receive merchandise credit, not a refund to Afterpay.
• To get an actual refund back through Afterpay, the item must be shipped back to the maurices warehouse. Afterpay is notified automatically and issues the refund on its end.
• Never send an Afterpay return directly to Afterpay itself it has to go through maurices.

PayPal purchases:

• In-store returns are accepted, but the refund lands on whatever debit or credit card is linked to your PayPal account.
• For the refund to go back into your PayPal balance, the order needs to be mailed back to the warehouse instead.

Canadian Returns

Canadian customers follow a nearly identical process:

• Use the Canadian Expedited Returns Portal for mail returns, which also charges a $6.95 USD fee deducted from the refund.
• In-store returns work the same way bring your receipt or order number to any Canadian maurices location.
• No receipt or order number means a merchandise credit at current price, just like in the U.S.

Refund Timelines and Payment Methods

• In-store returns are typically refunded on the spot to your original payment method.
• Mail returns are refunded once the item arrives at the warehouse and passes inspection, which generally takes a few business days after it’s received.
• Credit card refunds post to the same card used for the purchase.
• No-receipt returns result in merchandise credit rather than cash or card refunds.
• Shipping costs on the original order are not refunded unless the item was defective or the wrong item was sent.

Pros and Cons of the Maurices Return Policy

Pros

• No fixed return deadline a rarity in fashion retail
• Free in-store returns
• No-receipt returns still get you merchandise credit
• Exchanges are simple in-store
• Works for both U.S. and Canadian customers

Cons

• Mail returns cost $6.95, unlike some competitors offering free return shipping
• No online exchanges you must reorder and pay new shipping
• evsie™ items are entirely final sale
• In-store purchases can’t be returned by mail to the warehouse
• Worn or altered items can be denied, so try things on carefully before removing tags

Common Mistakes to Avoid

• Removing tags from panties or hygienic liners from swimsuits before deciding to keep the item this makes the return final.
• Assuming you can mail back something bought in a store. In-store purchases have to return to a store.
• Expecting an online exchange. Save yourself a step and go straight to a store, or plan for a return-and-reorder if shopping only online.
• Losing your order number. Save your confirmation email or screenshot your account order history before returning anything.
• Forgetting the $6.95 mail return fee when calculating how much you’ll actually get back.

Expert Tips for a Smooth Return

• Try on clothing indoors with tags still attached, away from perfume, deodorant, or makeup that could leave marks and count as “visible wear.”
• If you’re between sizes, consider an in-store exchange instead of an online return-and-reorder it’s faster and free.
• Screenshot or save your online order confirmation the moment you buy, so you always have the order number handy even if the email gets buried.
• If you shop with Afterpay or PayPal and want your refund to go back to that original payment method rather than store credit, mail the item to the warehouse instead of returning it in-store.
• Check whether a store near you carries maurices before assuming you have to pay the mail return fee maurices operates hundreds of U.S. locations.

Frequently Asked Questions

Does Maurices have a 30-day return policy?

Despite what some third-party sites claim, maurices’ official policy has no fixed return window. You can return eligible items anytime with your original receipt or order number.

Can I return a Maurices online order to a store?

Most online purchases can be returned to any maurices store. Bring the item, your original packaging, and your order number, which is found on the packing slip, shipping label, or order confirmation email.

Can I return an in-store purchase by mail?

Items bought at a physical maurices location must be returned to a store the online warehouse cannot process them.

What if I don’t have my receipt?

You’ll still be able to return the item, but you’ll receive merchandise credit at the item’s current price instead of a refund to your original payment method.

Does Maurices charge for return shipping?

Yes, for mail returns. A $6.95 fee is deducted from your refund. In-store returns are free.

Can I exchange an item bought online without going to a store?

Not directly. Online exchanges aren’t processed through the warehouse. You’ll need to return the item through the online process and place a new order for the size or color you want.

Are evsie™ items returnable?

All evsie™ items are final sale and cannot be returned or exchanged under any circumstances.

Can I return panties or swimsuits to Maurices?

Only if the tag (for panties) or hygienic liner (for swimsuits) is still attached and intact. Once removed, those items become final sale.

How do I return an Afterpay order?

You can return it in-store for merchandise credit, or mail it to the warehouse if you want the refund credited back through Afterpay.

How long does a Maurices refund take?

In-store refunds are typically immediate. Mail returns are refunded within a few business days after the returned item arrives and is inspected.

Does the Maurices return policy apply in Canada?

With a similar process a dedicated Canadian returns portal, the same $6.95 USD mail return fee, and store returns accepted with a receipt or order number.

Can I cancel or change a Maurices order after placing it?

You have a 30-minute window after placing an order to change or cancel it by calling customer service or using live chat. After that, you’ll need to wait for delivery and return or exchange the item.

Final Thoughts

The maurices return policy is built around flexibility rather than a hard deadline, which makes it easier to shop with confidence especially for sizing gambles on jeans and dresses. The trade-offs are a modest mail return fee and no direct online exchanges, but both are easy to work around if there’s a store nearby. Keep your receipt or order number, avoid removing tags until you’re sure, and you’ll rarely run into trouble.

Ready to shop or start a return? Head to your nearest maurices store or visit the official returns portal on maurices.com to get started.